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 Field Quality Engineer (Technical Complaint Handling role)

NXP Semiconductors Magyarország Kft. (Bp., XI.)

 

NXP Semiconductors enables secure connections and infrastructure for a smarter world, advancing solutions that make lives easier, better and safer. As the world leader in secure connectivity solutions for embedded applications, we are driving innovation in the secure connected vehicle, end-to-end security & privacy and smart connected solutions markets.

Qualifications required:

  • electronic engineering

Main tasks:

Fulfill Complaint Handling (CoHa) role responsibility and ensure customer satisfaction

  • Register, follow-up analisys requests and process all customer enquiries (mainly technical) and    monitor/drive them till closure focusing on timely execution
  • Receive and process customer inbound e-mails, organizing conference calls whenever necessary
  • Compile and improve customers’ failure descriptions into a coherent format to support the analisys teams around the world with quality techincal information
  • Effective cooperation with internal / external stakeholders
  • Generate customer complaint reports, dashboards and presentations upon demand
  • Support and drive customer complaint (EOS/ No Trouble Found) reduction programs
  • Weekly reporting of high lights / low lights towards the Manager

 

Support agreed Customer Specific Requirements

  • Use and maintain customer complaint handling portals and processes according to customer quality agreements
  • Feedback customer specific quality requirements / expectations towards TCH Leader and Field Quality Engineers

 

Your Responsibilities:

  • High school or university / college degree with electric  engineer studies (semiconductor knowledge is an advance)
  • Fluency in Hungarian and English  (additional language is an advantage) and good communication skills
  • Pro-activity, persistence
  • Prioritization skills
  • Structured and analytical thinking
  • Good problem solving
  • Team-player
  • Ability to work in cross-functional and multi-cultural teams
  • Strong commitment to achieve personal and organizational objectives
  • Flexible, adapts to rapidly changing environment
  • Able to work under pressure

Your Profile:

We are looking for passionate member to join our team driven by the exciting evolution of the automotive semiconductor marketplace. Please send your CV and motivation letter to Renáta Takács, renata.takacs@nxp.com or please apply via our career page: www.nxp.com/careers.